Branches:
- Fora
- Los baños
- GUEST SERVICE:
• Exceeds guest expectations by completing all treatments in a consistently thorough manner, within the time allocated, and by treating all clients with individual attention.
• Knows by heart the steps, procedure, ingredients, therapeutic/cosmetic benefits of all the treatments
• Explains the steps and benefits of the treatment to the guest prior to starting the treatment
• Responds to all guests’ requests in a courteous, efficient and accurate manner
• Anticipates guests needs thoughtfully and eagerly
• Maintains a calm, serene and pleasant disposition
• Handles guest customer complaints calmly, proactively
• Seeks ways to constantly delight the guest - ADMINISTRATIVE
• Cleans and prepares treatment beds before and after each client.
• Ensures cleanliness and hygiene of treatment rooms at all times. Ensures all therapist documentation is completed at the end of each day i.e. Guest records, stock lists, log book updates
• Restocks all professional products in designated treatment rooms by
• Completing the stock order sheet to ensure full stocking at all times
• Checks status of facilities and equipment
• Records all equipment and facility issues in the logbook.
• Inform immediate supervisor of equipment & facility issues.
• Fill in own spa records and documents ie. Commission sheets and submit at end of each month
• Participates in ongoing training programs
• Continually build expertise on range of treatments delivered - SALES
• Promote the sale of products within the spa
• Offer information about retail products to purchase at the spa shop
• Help in ongoing promotions and to assist in services & product sales - 4. PRODUCT KNOWLEDGE
• Broaden the range of treatments you can deliver
• Upgrade the treatments you deliver through practice and feedback.
• Meet with the spa trainer at least once a month for training updates
